Consumer Protection Agency Launches New App for Complaints

The Consumer Protection Agency in Egypt has launched a new mobile application designed to streamline the process of submitting complaints. This initiative is part of the ‘Regulated E-Commerce’ program, which aims to enhance communication between consumers and the agency while improving response times.

The app allows consumers to submit complaints directly, with the option to attach relevant documents and photos for support, eliminating the need to visit the agency’s headquarters.

Additionally, the app provides a feature that enables users to track the status of their complaints in real time, ensuring greater transparency and faster resolutions. It also offers guidance on consumer rights and safe purchasing practices.

In 2024, the Consumer Protection Agency received 32,000 complaints, many of which were related to e-commerce transactions. The new app is expected to help resolve complaints more quickly than traditional methods, although violations can still be reported through the hotline 19588 or the agency’s official website.