Dubai Municipality Secures Highest 7-Star Global Benchmarking Rating

Dubai Municipality has secured the highest 7-Star rating at the Global Benchmarking Award 2026, presented by the Global Benchmarking Network (GBN), recognising its use of international benchmarking practices to improve operational efficiency, institutional performance and public services.

The recognition marks an advancement from the municipality's previous 6-Star rating in 2023. The 7-Star distinction is awarded to organisations that demonstrate advanced performance management practices and successfully translate benchmarking assessments into measurable improvements.

The municipality attributed its performance to an integrated governance and innovation framework that uses international comparisons, performance indicators and institutional assessments to identify areas for improvement and strengthen service delivery.

As part of these efforts, Dubai Municipality is expanding benchmarking partnerships with government and private sector organisations to encourage knowledge exchange and collaborative solutions. It also organises hackathons and innovation labs to develop digital services, smart solutions and new operational models.

The municipality provides specialised training and certification programmes to help employees develop skills in innovation and emerging technologies. Advanced performance indicators are also used to assess the impact of new initiatives, monitor results and support long-term operational efficiency.