Dubai RTA Launches Five-Star Rating System for Taxi Companies

Dubai's Roads and Transport Authority (RTA) has launched a five-star rating system for taxi companies, assessing operators on customer satisfaction, road safety, vehicle cleanliness and technology adoption. Companies achieving five stars will receive seven additional taxi plates, alongside a certificate and trophy, while four-star operators will receive five additional plates.

The assessment framework covers four areas: sustainability, technology, accountability and reliability. These are measured through 18 indicators, including vehicle availability during peak hours, acceptance of ride-hailing requests, electronic payment adoption, complaints about reckless driving and customer feedback.

Company ratings will be displayed on smart screens inside taxis, allowing passengers to view operator performance. Rating boards will also be installed at company headquarters, while operators receiving three stars or fewer will be subject to measures designed to improve service standards.

The initiative covers Dubai's five taxi operators: Dubai Taxi Company, Kabi Taxi, National Taxi, Arabia Taxi and Metro Taxi.

In 2025, the sector operated more than 14,346 taxis, including 12,380 electric or hybrid vehicles. These completed over 120 million journeys and carried more than 209 million passengers.