Saudi Ground Services Introduces Kingdom’s First AI Employee

Saudi Ground Services (SGS) has launched Saudi Arabia’s first fully AI-powered digital employee, marking a major step in the Kingdom’s digital transformation efforts in aviation services. The virtual assistant, named SGS GPT, was introduced by Saudi Ground Services CEO Mohammed bin Abdulkarim Mazi at a ceremony attended by key officials, including General Authority of Civil Aviation President Abdulaziz bin Abdullah Al-Duailej.

The AI system is designed to streamline operations by automating routine administrative tasks such as attendance tracking, report generation, and data analysis. It is expected to save approximately 10,000 working hours annually, improving efficiency and real-time decision-making across SGS’s operations.

SGS GPT will operate in both Arabic and English and is part of the company’s broader push to enhance digital capabilities and automation in aviation services. The AI system is hosted on local servers in Saudi Arabia, ensuring data security and compliance with national regulations.