UAE SaaS Communications Startup ZIWO Raises Seven-Figure Pre-Series B

ZIWO, a Dubai-based communications solution startup, has raised an undisclosed seven-figure amount in a Pre-Series B funding round led by new and existing investors, including top regional players like Wamda Capital and Dtec Ventures.

Launched in 2017, ZIWO's cloud-based contact centres enables companies to deploy customer care and sales teams instantly and globally. With the growing importance of customer experience, along with the growing complexity of customer interaction, it's become more of a challenge to ensure steady and consistent contact with consumers. ZIWO allows companies to manage phone calls, SMS conversations and WhatsApp on a single interface, as well as virtual phone numbers in over 150 countries worldwide. They have processed 180.000 calls daily with 99.9% uptime, and have served major companies such as Carrefour, Talabat, and Yalla Compare.

Recently, they have tripled their revenue to $10 million, reached 50 employees and launched in Iraq and Oman. With this latest fund, ZIWO hopes to gain $100 million in revenue by supporting its tech stack and communications solutions offering.