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Dubai Police 901 Call Centre Handles 713,000 Calls in 2024
The annual report noted that customer satisfaction across all service channels — including the 901 hotline, smart apps and emails — exceeded 98 % in 2025.
Oct 28, 2025
Dubai Police’s 901 Call Centre managed over 713,000 non-emergency calls in 2024 and recorded a 92 % satisfaction rate, according to the force’s annual service review.
Officials reported that the centre hit its target of responding to the majority of calls within 20 seconds, and achieved a 100 % resolution rate for emails within four hours for the third consecutive year.
The report noted that customer satisfaction across all service channels — including the 901 hotline, smart apps and emails — exceeded 98 % in 2025.
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